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AIRPORT MANAGEMENT
AND CUSTOMER CARE

APTECH CERTIFIED PROFESSIONAL
IN AIRPORT MANAGEMENT & CUSTOMER CARE

course coverage

COURSE COVERAGE

AIRPORT MANAGEMENT
& CUSTOMER CARE

AIRPORT MANAGEMENT & CUSTOMER CARE

This course prepares you for a successful career in the airline & aviation industry. With the rules of air travelling undergoing a major shift, every passenger requires the assistance of trained airport managers and skilled professionals. Top airports and airlines always looking for trained professionals who can manage the services and maintenance unit, fixed base operations, airport transportation, catering, baggage handling, and transport scheduling. Keeping these demands in mind, Aptech provides you complete, in-depth training in all aspects of airport management. On completing this course, you can work in any department of an airport or airline company in India and around the world.

duration

Duration

13 Months

eligibility

Eligibility

10+2 

exit profile

Exit Profile

Cabin Crew

Ground Support Operrations

Ground Crew

Airline Agent

Customer Service Agent

Baggage Handler

Cabin Crew
ground support operations
ground-crew
airline
customer service
baggage handler
course highlights

COURSE HIGHLIGHTS

  • Gain in-depth knowledge of the principles & operational procedures of the aviation industry

  • Understand the roles and responsibilities associated with human resource at the airport, fuel-efficiency, elements of trim, and the functionality of the load sheet

  • Improve your presentation & communication skills

  • Quickly complete the course using fast-track option

  • Gain job-skills for careers in passenger handling, airport operations and management

  • Get 100% job placement assistance

age icon.png

Age Criteria     18 - 26 Years

Curriculum

CURRICULUM

The course curriculum includes:

  • Airport & aviation operations

  • Passenger & baggage handling

  • Airport ramp management

  • Inflight service, safety & security

  • Ancillary services

  • Fares & ticketing

  • Presentation & communication skills

  • Grooming skills

  • Customer service

  • Interview skills

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