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What are the duties and responsibilities of a Ground Staff?

The Ground staff is responsible for taking care of the passengers before, after, or in between a flight and ensuring that they are comfortable. They are an important part of the aviation industry.

This blog will focus on the responsibilities of ground staff and highlight the requirements to opt for a ground staffing course:-

Ground Staff Responsibilities:

a.The ground staff is responsible for assisting passengers with check-in. They provide passengers with flight information and help them with making reservations, carrying out security checks, booking air tickets, etc.

b.Handling the baggage and loading and unloading

c.The ground staff assists passengers with limited mobility and those who are with children.

d.They direct passengers to the taxi spot

e.Assist passengers in case of loss of baggage

To become a ground staff you must:

i. Clear the class 12 board examination from a recognized board in any stream

ii. Be between 18-26 years of age

iii. Ground staffs need to have exceptional customer service and problem-solving skills. You must be polite, friendly composed and should always be willing to help and resolve customers’ queries and problems.

iv. You must be enthusiastic and physically fit as the position demands long-standing hours and movements

There are no additional requirements for becoming a ground staff but aspirants can opt for Diploma in Aviation Hospitality and Management program, or other similar programs from the best aviation college in Kolkata to reach the zenith of success in the aviation industry.


Now, let us focus on some of the positions that you can get after completing the Ground Staff Course

Airline Operations Agent:

The main duties of an airline Operations Agent are to maintain schedules, and records of the number of passengers, baggage, and amount of fuel, supervise the loading and unloading of cargo, and many others. The average salary of an Airline Operations Agent in India is around INR 3 -5 Lakhs (approx.) per annum.

Airline Ticketing Agent:

They provide passengers with flight information and answer their queries. An Airline Ticketing Agent also helps passengers with reservation, booking, and verification of passports and visas. The average salary of an Airline Ticketing Agent in India is around INR 18,000 TO 20, 000(approx.) per month as freshers which can increase to around INR 4-5 Lakhs (approx.) per annum

Ramp Planner:

A ramp Planner is responsible for keeping a track of the airline departure and arrival time of the flights at an airport. They coordinate with various departments and ensure an aircraft is perfectly ready for its next flight. The salary of a ramp Planner in India is around INR 3-5 Lakhs (approx.) per annum depending on experience.

Ground Staff can also work in Travel and Tour agencies and aviation firms. Major Airlines that hire ground staff are Air India, Indigo, Spice Jet, British Airways, Lufthansa, and many more.

These are the important things you need to know all about the eligibility and responsibilities of a ground staff if you want to fly high with success in the aviation industry with a brilliant career as a ground staff.

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