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Best Ground Staff Course- Things you should know

The ground staff is integral to the aviation industry. The aviation industry relies heavily on the invaluable contributions of ground staff who are responsible for taking care of the passengers before and after a flight. These dedicated professionals perform a range of essential duties, including:

  • They are assisting passengers with check-in procedures, provide flight information, make reservations, conduct security checks, and manage luggage.

  • Offering assistance to passengers with limited mobility or those traveling with children, ensuring aircraft cleanliness, and stocking refreshments.

If you dream of a career in the aviation industry as a ground staff, enrolling in a reputable and comprehensive ground staff course is crucial. One such exceptional program is the Diploma in Aviation Hospitality and Aviation Management, recognized as the best ground staff course.

This one-year diploma course provides in-depth knowledge of aviation hospitality and management, equipping you with the skills to deliver exceptional customer service. Throughout the program, you will learn:

  • Passenger handling and gaining an understanding of aviation operations.

  • Cargo handling and transportation procedures.

  • Basics of aviation management.

  • Customer service principles.

  • Airport retail and ramp management.

  • Communication enhancement, self-grooming, and time management skills.

  • Professional etiquette and more.

To be eligible for this course

  • Aspirants should be between 18-26 years of age, have completed 10+2 board examinations in any stream from a recognized board, and meet the required physical fitness standards.

  • Admission procedures may vary among aviation colleges, with some conducting entrance examinations such as NCHMCJEE and AEE to select students based on their performance.

The average course fee for the Best Airport Ground Staff course in Kolkata ranges from INR 20,000 to 3,00,000 (approx.) annually in India. Upon completing the course, you will have opportunities to work with renowned airlines such as Air India, SpiceJet, IndiGo, British Airways, Qatar Airways, Etihad Airways, and more as ground staff.

Some significant positions you can pursue after obtaining Diploma in Aviation Hospitality and Aviation Management from the best aviation college in Kolkata are

Airline Operations Agent: The primary duties of an airline Operations Agent are to maintain schedules, records of the number of passengers, baggage, and amount of fuel, supervise the loading and unloading of cargo, and many others. The average salary of an Airline Operations Agent in India is around INR 3 -5 Lakhs (approx.) per annum.

Airline Ticketing Agent: They provide passengers with flight information and answer their queries. An Airline Ticketing Agent also helps passengers with reservation, booking, and verification of passports and visas. The average salary of an Airline Ticketing Agent in India is around INR 18,000 TO 20, 000(approx.) per month as freshers which can increase to around INR 4-5 Lakhs (approx.) per annum

Ramp Planner: A ramp Planner is responsible for keeping track of the airline departure and arrival time of the flights at an airport. They coordinate with various departments to ensure an aircraft is ready for its next flight. The salary of a ramp Planner in India is around INR 3-5 Lakhs (approx.) per annum depending on experience.

To sum up, ground staff play a crucial role in taking care of the passengers before and after flights. Opting for a reputable ground staff course, Diploma in Aviation Hospitality and Aviation Management is essential for aspiring individuals to deliver exceptional customer service and successfully achieve their career goals.

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